Pay attention prior to ordering
We strongly advise our customers to pay attention prior to placing their order in terms of ensuring that the order is correct. Please make sure to choose the correct size of the product. You can contact Alpha & Omega specialists for advice on selecting the right size for your unit.
Cancellation policy
Our cancellation policy allows our customers to cancel an order at any time prior to the dispatch of the goods. For orders paid via credit card transactions, we charge a cancellation fee of 5%. For all other types of transactions, we charge a 2.5% administration fee.
Returns
Our policy for returning items allows our customers to return new, unopened items within seven days after delivery. Products must be returned in perfect shape, in new condition, and in their original packaging. Any freight costs related to returning the items are considered the customer’s responsibility. A 10% restocking fee will also be charged. If paid by a credit card an additional 5% will be charged. If paid by Paypal and additional 2% will be charged.
Faulty, incorrect, or damaged products
If the products you purchase from Alpha & Omega have been damaged on the way to you, are faulty on arrival, miss parts, the item you have received is incorrect or doesn’t correspond to the product description, Alpha & Omega specialist will help you sort out this situation as quickly as possible.
